Hospitality Deep Dive

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Hospitality Deep Dive

Posted by points2deliver on October 11, 2018

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Achieving a customer-centric culture. Best practices overview

For Zappos Chief Executive Tony Hsieh, customer service is treated as an investment and not an expense or liability. Candidates who are hired are based on their understanding ability to live up to Tony Hsieh's customer service expectations and how will they fit into the Zappos culture . Develop a Customer-Centric Team: Together Towards Quality Service (TTQS) Workshop. Introduction: For enduring relationships and loyal customers, it is vital for organizations to be equipped with an effective customer-focused culture which facilitates successful product and service delivery. (Macaulay and Clark, 1998; Martin, 1992). Let's gain an understanding of “ customer-centric culture ” but we cannot make it clear without undertaken to understand what is the " organizational culture ” and “ customer-focus ”. Organisational culture Schein (1999) refers to “organizational culture” as: A pattern of shared basic assumptions that the group learned as it solv

Motivation qoutes from me to you

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Learn Innovative Customer Service by using TTQS Model. We came so far this year 2020, from the total lockdown to social distancing. Still, we prove to be resilient and ready to receive and serve our customers in a safe and clean environment by exceeding expectations every single day. We did not only continue to train our students online but also continue to innovate our training materials. Today, we would like to take this opportunity to introduce you to our unique customer service training titled: Innovative Customer Service Training and TTQS Model. (Together Towards Quality Service Model) The Innovative Customer Service Training is a unique pathway towards empowerment and soft upgrading skills for your team. It is all about empowering the roles of customer service professionals for the first time, by learning and mastering four main elements of the TTQS Model (Together Towards Quality Service) , namely: Host, Guest, Product, and Quality service . Nowhere else you will

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Hospitality Deep Dive

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