TOGETHER TOWARD QUALITY SERVICE (TTQS)
Hospitality Knowledge Transfer Workshop in UAE, Saudi Arabia, Bahrain and Oman.
Travel Back in Time, from ancient to modern hospitality, filled in with inspirational real-life experiences and combined with unique storytelling for an unforgettable learning experience.
Why training is not a knowledge transfer tool? "Knowledge transfer dies when it is
disembodied" Tom Davenport
Is opposite of hktworkshop (Hospitality Knowledge Transfer Workshop - Together
Towards Excellence) where delegates from hospitality industry gain tacit knowledge from
facilitator's real-life experiences and others shared during the sessions.
Towards Excellence) where delegates from hospitality industry gain tacit knowledge from
facilitator's real-life experiences and others shared during the sessions.
Benefit for organization and delegates:
- Learn from handpicked researched hospitality knowledge out of millions available. Gain more relevant experiences from the workshop shared real-life experiences.
- Instil a sense of ownership and accountability.
- Instil a sense of ownership and accountability.
ü Enrichment in self-confidence in dealing with team member and guests.
ü Contributes to better-off & more productive workplace.
ü A more productive and customer-focused workforce.
ü Learn how to elevate the level of hospitality & deliver consistently superior service.
ü Use as part of learning & development, best for both as a motivational & induction tool.
Learning Objectives:
At the conclusion of the session, delegates should be able to:
ü Demonstrate in-depth knowledge about the Regional – Middle Eastern hospitality culture.
ü Increases skill levels including performance abilities in all major hospitality soft skills - Problem Solving, Empathy, Teamwork, Strategy & Innovation, Stress & Time Management.
ü Identify the importance of a positive teamwork environment
ü Explain how to achieve guest/client “moment of truth” as part of a team member.
ü Describe how to elevate the level of quality service
ü Outline efficiently & successfully on how to resolve queries.
ü Explain the essential elements of an effective business etiquette results in unforgettable guest experience.
Duration
ü Approx 5 hours with one break
Workshop Delivery Format
ü The Hospitality Knowledge Transfer workshop is delivered at the client's site.
ü Workshop set up of minimum 10 delegates & maximum up-to 20 for maximum attention.
ü Catching a higher level of attention for all delegates learning abilities by using: Visual, Auditory and Kinetic (VAK) learning techniques.
Who should attend
ü TTE hospitality workshop is suitable and beneficial to a wide range of individuals working or study in the hospitality industry particularly in the Gulf and the Middle East.
Workshop Methodology:
- A combination of facilitator presentation, lectures with impact shared with video clips, real-life experiences, and storytelling.
- Encourages delegates participation through group brainstorming activities to reinforce skill gained.
- Facilitated by a skilled & an energetic trainer who is totally committed to delegate growth.
- Welcome & Introduction.
- Middle Eastern – Arabian Hospitality, the origin of empathy to guests.
ü Service and Hospitality
ü Exceed Guest Expectation:
o Know Your Guests & Needs
o Service Quality - RATER
o Triple P’s towards more than expected.
ü - Great Memorable Guest Experience – GMGE
ü - Handling Complains – a Building block for resolving disputes using LUA
ü - A Moment of Truth – Key three personal factors
ü - Conclusion.
Meet workshop Trainer & Facilitator:
Meet workshop Trainer & Facilitator:
CMQ/OE–Certified Manager on Quality Management / Organization Excellence. Train the Trainer. Mentor major fine Dine in restaurants, SME and start-ups. Mr. AlJabry is a motivation speaker and creator & facilitator of Mind Encoded to Success #Me2Success and Hospitality Deep Dive #hospitalitydd.
Other Mr. Al Jabry’s attributes on hospitality, empowerment & motivation:
THANK YOU.
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This comment has been removed by the author.
ReplyDeleteTogether Towards Excellence workshop which stress Arabic hospitality combined with modern one, is a starting point to connect the dots for a greater guest experience.
DeleteIndividuals who are in the hospitality industry can benefit from this workshop #hktworkshop . And the best part is conducted at the delegates facility maximum of 20 attendees.
It is a Hospitality Knowledge transfer workshop that has to be applied at your workplace to impact numbers of return guests or should aim at more GCC & other guests. This will greatly benefit from five-star - 3 stars hotels, fine dine in restaurants, event organizers for a large banquet halls that host extravagant weddings, parties and similar reception venues.
Do you know that today's guests / customers are aware of you property - hotel or aware about a menu of your restaurant more than your Front line employees?; the challenging is that the guest / customer journey is to how to give / offer them more than expected.
ReplyDeleteTherefore, is high time for managers, supervisors and employees, to start moving / shift from a culture of business transaction to more of empathy, interaction and relationship with guest/customers. Hospitality Knowledge Transfer - Together Towards Excellence workshop can lead the way to guest / customer focus culture.
Book for your team today. Send request to haljabri2030 at g mail.com Thank you