Why You and your team need to attend this unique Customer Service Workshop? Developing Customer-Centric Team: Together Towards Quality Service (TTQS)
“You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality.” Walt Disney
"To be globally competitive service industries must achieve a quality service that exceeds customers’ expectation. Service quality determines an organizations success or failure. Companies and organizations that virtually every industry employs customer satisfaction measures for the straightforward reason that satisfied customers are essential for a successful business." Gupta, S., McLaughlin, E., and Gomez, M. 2007. Guest satisfaction and restaurant performance. Cornell Hotel and Restaurant Administration Quarterly, 48, 284.
"Service quality also determines a customer’s satisfaction. However, the determinants of service quality are complicated with the dynamic business environment." Pun, K.F., and Ho, K.Y. 2001. Identification of service quality attributes for restaurant operations: a Hong Kong case. Journal of Managing Service Quality, 11, 233-240. H. Poor, An Introduction to Signal Detection and Estimation. New York: Springer-Verlag, 1985, ch. 4.
BENEFITS for both employer and employee:
1. Helps taking care and solve customer concerns in a professional manner
2. Leads to increases customer satisfaction
3. Enhancement confidence and knowledge
4. Contributes to a happier, more productive workplace
5. Increases number of repeated guests, revenue and business bottom line!
Therefore, they deserve a short clear-cut workshop on customer service (Together Towards Quality Service ).
For more tips and research papers visit our facebook page: Triple C's 2 Success
“You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality.” Walt Disney
"Service quality also determines a customer’s satisfaction. However, the determinants of service quality are complicated with the dynamic business environment." Pun, K.F., and Ho, K.Y. 2001. Identification of service quality attributes for restaurant operations: a Hong Kong case. Journal of Managing Service Quality, 11, 233-240. H. Poor, An Introduction to Signal Detection and Estimation. New York: Springer-Verlag, 1985, ch. 4.
BENEFITS for both employer and employee:
1. Helps taking care and solve customer concerns in a professional manner
2. Leads to increases customer satisfaction
3. Enhancement confidence and knowledge
4. Contributes to a happier, more productive workplace
5. Increases number of repeated guests, revenue and business bottom line!
- LEARNING OBJECTIVES:
1. Gaining in-depth regional hospitality culture and increase awareness of its major soft skills.
1. Gaining in-depth regional hospitality culture and increase awareness of its major soft skills.
o Arabian Hospitality
o Empathy
o Teamwork
o Stress & Time Management
o Problem Solving
o Strategy & Innovation
- 2. Improved working attitudes and encouraging environment for change.
- 3. Build and strengthen soft skills in specific situations for the efficient guest experience
- 4. Improved work behaviour and develop a guest pleasant service attitude.
- 5. Work satisfaction; self -confidence create career advancement potential.
Fill in the form below today to book a slot at your premises for your team or for further information today.
Understanding the Relationship Between Employee Satisfaction and Customer Satisfaction.
The below literature offers several explanations as to why employee satisfaction affects customer satisfaction:
1. Employees that interact with customers are in a position to develop an awareness of and respond to customer goals and needs.
2. Satisfied employees are motivated employees;
3. Satisfied employees are empowered employees;
4. Satisfied employees have high energy and willingness to give good service: a more positive perception of the service/product provided.
5. Satisfied employees can provide customers with interpersonal sensibility and great memorable guest experience
Download full research pdf file: Click here1. Employees that interact with customers are in a position to develop an awareness of and respond to customer goals and needs.
2. Satisfied employees are motivated employees;
3. Satisfied employees are empowered employees;
4. Satisfied employees have high energy and willingness to give good service: a more positive perception of the service/product provided.
5. Satisfied employees can provide customers with interpersonal sensibility and great memorable guest experience
Therefore, they deserve a short clear-cut workshop on customer service (Together Towards Quality Service ).
For more tips and research papers visit our facebook page: Triple C's 2 Success
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