Hospitality deep dive into TTQS model
#ttqsmodel #qualityservice #training #hospitality
Few of benefits by using this model after attending #ttqsworkshop
• Create increased return on investment through improved customer service
• Measure and Monitor customer satisfaction
• The importance of self-development in staff
• Implement these practices into your own style and strategy
• Motivate employees and colleagues using interpersonal skills
• Increase staff retention and motivate your workforce
Below is the latest model on Together Towards Quality Service Model.
HOSTS: We start with the hosts who are the main drive force in turning guests expectations into a reality. There are certain steps /techniques to energize this workforce into a positive / growth mindsets so that it naturally reflects in their job & guests.
QUALITY-SERVICE: Learning these methodologies and techniques, as a team, you will never miss creating a memorable experience.
PRODUCTS: Send you back in time, thousands of years ago and return you back to the present with totally different looks in your products.
GUESTS: Be in their shoes, understand them and never underestimate their needs. Learn behaviours and 4 E's of economy experience.
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