Together Towards Quality Service, is an important innovative customer service knowledge transfer that is not only about on how to deliver quality service, but is equally important, is about empowering soft skills of individual professionals like yourself by using TTQS Model.
Chapter 3: Service Vs Hospitality
Definitions: Service & Hospitality
Key differences between Service & Hospitality
in Meaning, Need vs Feelings and Replication.
The key difference between service and hospitality are:
Service includes fulfilling the customer’s needs
Hospitality is the emotional connection you make with the customers.
Service does not demand you care
Hospitality it does.
Chapter 3: Service Vs Hospitality
Definitions: Service & Hospitality
Key differences between Service & Hospitality
in Meaning, Need vs Feelings and Replication.
The key difference between service and hospitality are:
Service includes fulfilling the customer’s needs
Hospitality is the emotional connection you make with the customers.
Service does not demand you care
Hospitality it does.
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