Learn Morals & Soft skills, Excellent Customer Service Is Never The Same Again!

 Learn Innovative Customer Service by using TTQS Model. 

We came so far this year 2020, from the total lockdown to social distancing. Still, we prove to be resilient and ready to receive and serve our customers in a safe and clean environment by exceeding expectations every single day.

We did not only continue to train our students online but also continue to innovate our training materials.

Today, we would like to take this opportunity to introduce you to our unique customer service training titled:

Innovative Customer Service Training and TTQS Model. (Together Towards Quality Service Model)

The Innovative Customer Service Training is a unique pathway towards empowerment and soft upgrading skills for your team.

It is all about empowering the roles of customer service professionals for the first time, by learning and mastering four main elements of the TTQS Model (Together Towards Quality Service), namely:

Host, Guest, Product, and Quality service.

Nowhere else you will find delivering of such customer service training following this model. Also, it filled in with inspirational real-life experiences, brainstorming, quizzes, videos, role play, and unique storytelling for an unforgettable adult learning experience.

Innovative Customer Service Training can be customized. 

Therefore we offer two pathways for the hospitality industry and other customer services industries through Svarna Training Institute in Dubai.  Online or offline. 

 1. Duration for the hospitality industry is four days, 4hrs per day

2.  Duration for other sectors is three days, 5hrs per day.

Upon completion, you will have an option for your team to be awarded in house certificate or with a Certified Certificate by KHDA (Knowledge and Human Development Authority – Dubai); the choice is yours.

Workshop Delivery Format

ü  The training delivery can be at the client's site or our training centre in Dubai.

ü  Or Online: Using the Zoom platform

ü  Training set up of 15 students & a maximum of up to 25 students for utmost attention, both online or offline.  

ü  Catching a higher level of attention for all delegates learning abilities by using:

V.A.K. learning techniques, Visual, Auditory, and Kinetic.

ü  Use of the projector to display presentation slides

      Who should attend?

ü  Innovative Customer Service Training is suitable and beneficial to a wide range of individuals working or study in the hospitality industry and other industries serving customers.

Who can benefit from this training?

ü  This customer service intends for customer-facing office/house staff from all levels, restaurant/bar staff, hospitals, and event staff. If you're a manager or supervisor, this training is also beneficial for you. You will be able to ensure all staff, including yourself, are consistently providing exceptional customer service.

                                                                 

Workshop Methodology:

ü A combination of facilitator presentation, lectures with impact shared with video clips, real-life experiences, and storytelling.

ü Encourages delegate's participation through group brainstorming activities & role-plays to reinforce skill gained.

ü This training is lead by a skilled & energetic trainer who committed to delegating growth mindsets.

Covid19 or not, lockdown or not, there is no reason not to be a better self and more knowledgeable, no reason for your team to stick with sanitizers, masks only and forget to gain valuable knowledge on how to deliver quality customer services. 

Fill in the form today from our home page for more information. Home page